**Health Update: COVID-19 Protocols** The coronavirus (COVID-19) has spread across the globe. It is believed the virus can be transmitted through the air by coughing, sneezing or personal contact with an infected person or surface.
At this time, the EFCC is open for telehealth (video and/or phone) sessions unless otherwise noted. EFCC staff have the choice to cancel their individual schedules at their discretion. All therapists and psychologists have moved to a virtual telehealth video format for this time and our office is closed to the public. Your therapist will reach out to you to set this up. Late cancellations or no-shows due to being sick with symptoms will be excluded from charges. If you have questions about this, please call or email your therapist.
Most insurance companies are allowing coverage of telehealth sessions, but details depend on each policy and these are changing on a daily basis. Please contact your insurance company if you have questions.
If you have questions about your bill, please contact our main office at 262-785-9188. Please be patient as we return your inquiries. We appreciate your flexibility.
If telehealth is not available to you and you do not feel comfortable coming in, some therapists and psychologists may be willing to set up 5-10 minute phone check-ins. This will be at the discretion of the staff member.
EFCC Protocols for Office Visitors and Staff
EFCC is discouraging visitors from entering our offices. In the event that a physical meeting does occur, please follow the appropriate guidelines below:
If you have symptoms of acute respiratory illness, you are recommended to stay home and not come into the office until you are free of fever (100.4° F [37.8° C] or greater using an oral thermometer), signs of a fever, and any other symptoms without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants).
If you have been in direct contact with someone with a fever, or someone who has been or is going to be tested for COVID-19, we ask that you do not come into the office for 14 days from that time of contact.
If you are not sick and come to your sessions, please follow healthy hygiene guidelines by:
Washing hands often with soap and water for at least 20 seconds
Avoid touching your eyes, nose, or mouth with unwashed hands
Avoiding close contact with people who are sick
Using sanitizing wipes provided in offices to help maintain a clean workspace (even if you sit in the same location every day), and bring your own sanitizing wipes or gel to ensure the safety of your own personal body
Covering your mouth and nose with a tissue when you cough or sneeze, throwing the tissue into a closed bin immediately after use and washing your hands
If the waiting room is busy, feel free to wait in your car for until the start of the session
If you have been infected with COVID-19 or been in contact with someone who has, and you have come to EFCC, please let the front desk and your therapist know in order to contact the appropriate officials. Staff will accept this disclosure without judgment and aim to help reduce further contagion.
Thank you! EFCC Staff
Updated April 30, 10:30a.m. Central Time (GMT)
Elmbrook Family Counseling Center (EFCC) is a state-certified, outpatient, mental health clinic. EFCC provides a full range of mental health services to children, adolescents, adults, couples, and families experiencing difficulty with a wide variety of life's problems, mental and emotional concerns, addictions, and problems in relationships. Our staff is experienced in assisting individuals who wish to improve relational dynamics and more easily navigate adjustments to life stressors. EFCC is committed to providing quality, confidential, and ethical standards of care to diverse populations. We serve clients in Brookfield, Wauwatosa, Milwaukee and the surrounding areas.